Refund & Cancellation Policy

Last Updated: 10 April 2026

⭐ We want every customer to be satisfied. If you experience any issue with your order, please reach out to us at support@astrogenie.in and we will do our best to resolve it.

1. Nature of Our Products

AstroGenie sells personalised digital astrology reports. Since each report is individually prepared by our astrologers based on your specific birth data, it is a unique digital product created exclusively for you and cannot be reused or resold.

2. Refund Eligibility

Refunds will be issued in the following situations:

Situation Refund? Timeframe
Report not delivered within 48 hours of confirmed payment ✅ Full Refund 5–7 business days
Payment deducted but order not confirmed (technical failure) ✅ Full Refund 5–7 business days
Duplicate payment charged for same order ✅ Refund of extra charge 5–7 business days
Report delivered but customer entered wrong birth details ❌ No Refund N/A
Customer changed mind after report delivered ❌ No Refund N/A
Dissatisfaction with astrological content / predictions ❌ No Refund N/A
Report delivered, requesting partial refund ❌ No Refund N/A

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • You provided incorrect birth details (date, time, or place)
  • You changed your mind after the report was delivered
  • You disagree with or are unsatisfied with the astrological interpretations
  • The report was successfully delivered to the email address provided at checkout
  • More than 48 hours have passed since report delivery

4. How to Request a Refund

To request a refund, email us at support@astrogenie.in within 48 hours of your payment, including:

  • Your Order Reference number (e.g. AG1A2B3C4D)
  • Your Razorpay Payment ID
  • The email address used for your order
  • Reason for your refund request

5. Refund Processing Time

Once a refund is approved, it will be processed within 5–7 business days and credited to your original payment method (bank account, UPI, or card). Processing time may vary depending on your bank.

6. Cancellation Policy

Since report preparation begins immediately after payment confirmation, cancellations are not possible once an order is placed. Please ensure your birth details are accurate before completing payment. If you notice an error in your birth details before the report is delivered, contact us immediately at support@astrogenie.in and we will try to accommodate a correction.

7. Contact Us

For refund queries, please contact:

AstroGenie Support
Email: support@astrogenie.in
Phone: +91-XXXXXXXXXX
Response time: Within 24 hours on business days (Mon–Sat, 9AM–6PM IST)